Payment Methods

 

Credit Card Payment Process

We currently accept major credit cards, including Visa, MasterCard, American Express, and Discover.

  • Process Initiation
    When you are ready to complete your purchase of indoor or outdoor furniture, navigate to our secure checkout page. Select the credit card payment option and enter the required details: the cardholder’s name, the 16-digit card number, the expiration date, and the security code (CVV/CVC). Please ensure that the billing address entered matches the exact address associated with your credit card account.

  • Payment Confirmation
    Once you submit your payment, the card network processes the authorization. Upon successful authorization, an on-screen confirmation will display your order summary and reference number. In addition, an official confirmation email containing complete purchase details will be sent directly to your registered email address.

Security and Data Protection

  • Credit Card Security
    We utilize industry-standard Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption technology to protect all sensitive information transmitted during checkout. Card details are processed through encrypted payment gateways and are never saved or stored on our servers in readable formats.

  • Our Privacy Policy
    We respect personal privacy and are committed to protecting personal data. Any payment and personal information collected during the transaction is strictly used to verify the payment, complete the order, and facilitate delivery. We do not sell, rent, or distribute personal information to external entities for unrelated purposes.

Dispute Resolution

  • Resolution Services
    In the event of any discrepancies, billing concerns, or unexpected charges on your statement, we encourage you to contact us immediately. We offer dedicated assistance to investigate the issue, correct any billing errors, and resolve your questions swiftly and amicably.

  • Additional Assistance
    If an inquiry cannot be resolved through our direct support channels, you retain the option to seek resolution assistance through your card-issuing institution. We will cooperate fully with the card institution by providing verified order, billing, and fulfillment documentation to resolve the matter fairly.

Communication and Support

Information Updates
We periodically evaluate and update our payment terms and checkout procedures to improve security and user experience. Any modifications will be updated directly on this page. Customers are advised to review this section periodically to stay informed about current payment procedures.

Currency, Taxes, and Pricing Transparency

All prices on our online store are displayed in United States Dollars (USD). We maintain complete pricing transparency:

  • Taxes: Applicable sales taxes are clearly calculated and displayed at the checkout step before you complete your payment, based on the delivery destination.

  • Final Total: The total amount visible at checkout includes the product price, applicable taxes, and shipping fees. There are no hidden handling fees or unexpected transaction charges added to your total.

Payment Timing and Refunds

  • Payment Timing: Your credit card will be charged immediately upon final authorization and successful placement of your order.

  • Refund Route: In the event of an approved cancellation or return, funds will be refunded exclusively back to the original credit card used during checkout to protect account security.

Order Verification and Security Screening

To protect cardholders from unauthorized activity, select orders for high-value furniture items may undergo a brief routine verification before fulfillment begins. If additional verification is needed, we will reach out promptly via email or phone to confirm details before proceeding with order dispatch.

Declined and Unsuccessful Payments

If a transaction fails during checkout, the order will not be completed, and your card will not be charged. Common reasons for declined transactions include typographical errors in card numbers, incorrect CVV codes, expired cards, or protective spending limits set by the issuing bank. In such cases, please verify your payment details or contact your card issuer before attempting the transaction again.

Contact Information

Address: 4331 Airport Rd, Hartford, AL 36344, United States
Phone: +1 (417) 755-4921
Email: solutions@gravynestel.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)