Privacy policy


1. Scope of the Policy

This Privacy Policy applies solely to information collected through our online furniture store. It covers all online interactions, visits, and purchases made directly through our online store interface. We operate exclusively online and do not maintain physical storefronts.

2. Categories of Information Collected

To fulfill your furniture orders and maintain account services, we collect the following types of personal information:

  • Order & Contact Details: Full name, shipping address, billing address, email address, and contact phone number.

  • Payment Processing Details: Transaction timestamps, selected payment method, and verification records. All payment transactions are routed directly through encrypted, PCI-compliant payment gateways. We do not store, view, or retain full credit card numbers or sensitive payment credentials on our servers.

3. Information Collection Technologies (Cookies)

When you browse our online furniture store, we use cookies and related tracking technologies to gather technical and navigational data. This includes your IP address, browser type, device identifiers, pages viewed, time spent on pages, and referring URLs. These technologies ensure our online store operates securely, authenticate user sessions, and evaluate site performance.

4. Information Use and Sharing

We use the collected information to:

  • Process, fulfill, and ship orders for indoor and outdoor furniture.

  • Manage user accounts and provide post-purchase customer support.

  • Distribute newsletters and updates regarding our product catalog.

  • Analyze site trends to enhance store functionality and usability.

  • Detect, investigate, and prevent fraudulent transactions and maintain operational security.

We share information only with essential service partners that assist in operating our online store, including payment gateways, logistics carriers, and technical infrastructure providers. We do not sell, rent, or lease your personal information. Information may also be disclosed if necessary to satisfy legal processes or protect the rights, safety, and property of our operations and users.

5. Cookie Data Storage (Notice and User Consent)

Cookies placed on your device record specific session preferences and essential shopping cart states. Upon your initial visit to our online store, a notification informs you of the cookies used and their specific purposes. Continuing to browse or confirming your choices via our banner signifies your explicit authorization for cookie storage. You can adjust or deactivate cookies through your browser settings, though doing so may restrict certain checkout functionalities.

6. Do Not Sell My Personal Information

We do not sell, trade, or share your personal information with external parties for consideration or behavioral advertising purposes. You maintain full ownership and control over your submitted personal records.

7. User Rights

You retain distinct rights regarding your personal information:

  • Access: The right to request a complete record of the personal information we maintain about you.

  • Rectification: The right to request the correction of any inaccurate or incomplete details.

  • Erasure: The right to request the permanent deletion of your records, subject to ongoing statutory retention duties.

  • Withdrawal of Consent: Where processing depends on prior consent, you have the right to withdraw that consent at any time without invalidating prior lawful processing.

To exercise these rights, please contact us using the details below.

8. Legal Bases for Data Processing

In alignment with GDPR policy requirements, we process your information under the following legal bases:

  • Contract Performance: Processing is required to fulfill orders, handle transactions, deliver purchased furniture, and deliver customer care.

  • Explicit Consent: We rely on your explicit consent for newsletter subscriptions and direct marketing communications.

  • Compliance with Legal Obligations: Processing is required to adhere to accounting records, tax obligations, and statutory reporting standards.

  • Legitimate Interests: Processing is carried out to improve the online user experience, safeguard our technical infrastructure, and prevent fraudulent transactions.

9. Data Security Measures

We implement comprehensive administrative, electronic, and physical measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. Our checkout sessions and account interfaces utilize Transport Layer Security (TLS/SSL) encryption. Administrative access to data is restricted strictly to authorized staff necessary to complete your order.

10. Data Retention Period

Personal data is retained only for the duration necessary to satisfy the specific purposes for which it was gathered, such as fulfilling orders and handling warranty services. Following operational completion, data is preserved solely as required to satisfy tax, audit, and statutory record-keeping directives. Unneeded records are securely deleted or irreversibly anonymized.

11. "Do Not Track" (DNT) Protocols

Certain web browsers feature a "Do Not Track" signal option. In the absence of an accepted universal technical standard for processing these signals, our online store maintains standard data gathering practices upon receiving a DNT transmission.

12. Policy Updates and Amendments

We reserve the right to adjust and revise this Privacy Policy at any time. All changes will be posted directly on this page. We recommend that you review this policy periodically to stay informed about our specific data protection measures.

13. Contact Information

Address: 4331 Airport Rd, Hartford, AL 36344, United States
Phone: +1 (417) 755-4921
Email: solutions@gravynestel.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)